- REALTEK HIGH DEFINITION AUDIO DRIVER VERSION 6.0.1.7312 INSTALL
- REALTEK HIGH DEFINITION AUDIO DRIVER VERSION 6.0.1.7312 UPDATE
The red "X" covering the speaker icon in the system tray goes away and when I check Device Manager it shows that driver version 6. Instead, this screen appears and lasts about 10 seconds then disappears.
REALTEK HIGH DEFINITION AUDIO DRIVER VERSION 6.0.1.7312 INSTALL
The important thing that doesn't happen is that the Wizard status screen that usually rolls up as it continues the install doesn't appear.
It looks like some sort of Windows Shell screen (sorry about the quality of the pic taken with Windows snipping tool).
It showed that it was going to install SP98196 which contained Version. When I did the install as Administrator it rolled up the InstallShield Wizard dialog box. I deleted Realtek High Definition Audio (SST) in Device Manager, verified that it was uninstalled by seeing a red "X" over the speaker icon in the system tray. So, I did exactly what you recommended again. I had done what you recommended several days ago and it didn't work. Don't think I'll be extending the warranty when it runs out next month. Just "send it in and we will fix it" was his only cure for the apparent oversight on HP's part. So, it appears that whoever wrote the driver program forgot to include the installation wizard that you normally see with driver updates. Instead, a blank Shell screen appears then quickly disappears. right!! I told them that each time I tried to install it that the Installation Wizard that usually rolls up that shows the status of the install never came up.
REALTEK HIGH DEFINITION AUDIO DRIVER VERSION 6.0.1.7312 UPDATE
Told me I "shouldn't use the HP Support Assistant to update my drivers!!" He then said he would send a box so I could send them my computer to be repaired! Yeah. Opened a ticket with HP Support who logged into my system, tried updated the driver several times with no positive results. 1 dated which downloaded but would not install. HP Assistant recommended SP98196 Version. I have no sound after recent upgrade from Windows 10 Pro Version 1809 to 1903.
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